Fetched several incidents without mapping

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Fetched several incidents without mapping

L1 Bithead

Hello,

I recently fetched several incidents using an integration without any classification/mapping configured. I have since configured it correctly, is there any way to re-fetch or re-ingest these incidents so they get mapped and processed correctly?

1 accepted solution

Accepted Solutions

L2 Linker

Yes, you can simply delete those incidents.

 

Depending on the integration, you will see a ‘reset time stamp’ in the instance setup page - or you can simply delete and recreate the instance.

 

With some integration instance setup forms you can tailor the lookback time window. Or you can clone integration and modify in code if you want to go back even further for the first fetch window.

 

If you don’t see ‘reset time stamp’ in instance config, some long running integration instances has a command in the integration to reset time stamp (Eg qradar)

 

hope this helps

View solution in original post

2 REPLIES 2

L2 Linker

Yes, you can simply delete those incidents.

 

Depending on the integration, you will see a ‘reset time stamp’ in the instance setup page - or you can simply delete and recreate the instance.

 

With some integration instance setup forms you can tailor the lookback time window. Or you can clone integration and modify in code if you want to go back even further for the first fetch window.

 

If you don’t see ‘reset time stamp’ in instance config, some long running integration instances has a command in the integration to reset time stamp (Eg qradar)

 

hope this helps

L1 Bithead

Thanks so much for the quick help! Deleting the incidents and resetting the timestamp in the integration worked perfectly. I really appreciate it.

  • 1 accepted solution
  • 2365 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!