We're sorry to have to reach out via a public discussion thread for such an issue, but we are struggling to get support from Palo Alto.
We would like to try Cortex XSOAR as a solution, and applied to get a trial account.
We did receive the license, but never got the download link.
We tried to open a support case, but the ticket creation process is stuck at the selection of the Tenant ID/Serial #.
As a result, it is impossible for us to open a support case.
If a representative of Palo Alto could reach out to us, it would be very much appreciated.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!