Jobs never ending - is running forever when Playbook is done...

[r_buchwalder]

Hello all 

We are using Cortex XSOAR Version Version 6.0.0; Build 79522 and having problems with Jobs.

I've created a Job, which calls a playbook. this playbook is done withing 1 minute - but the Jobs-Status is always on "running".

The playbook has a "Done" Section Header at the end. Do I have to add some Tags or anything, that Jobs sees, that the Playbook is done?

thanks

roger

[OriNahir · Accepted solution]

Make sure your playbook is closing the incident (add a task at the end to with the closeInvesitiation command
Alternatively, or make sure the job queue is configured correctly
https://xsoar.pan.dev/docs/incidents/incident-jobs

[r_buchwalder]

Hello

Yes, I've found it with "closeInvestigation (Builtin)"

Have to read first your link.

Thank you!

roger

[king_penson]

Just to add, you also need to make sure the Job queue settings in the edit menu for the job is set appropriately. 

 

For me I was missing the "Cancel Previous Job and Start New One"

[MF762]

I have applied this change, but I would like to know nicely, what should I expect by enabling 'Notify the owner'?
Since no mail has been associated with the owner.