Missing docker images in air-gapped context

[MarcoMancuso]

Hi everyone,

I'm facing a very strange issue. I've updated server version to 6.5 and loaded all images included in .tar file downloaded through personal link (27,2 GB) and testing integrations I used to take advantage when company didn't have antivirus packet inspection (so at that time demisto use to download images on demand) but I get lots of errors for missing docker images. Am I wrong or tar file should have all of them included. Am I missing anything?

Thanks

[gfilippov]

Hi,
You are right, the downloaded tar file should have all the needed docker images,
please try to downloaded it again and reload it to the system, if the problem remains open a support case with the log bundle containing the errors attached,
thanks.

[bkatzir]

We have recently added an option to download only your needed docker images, to save space and time for downloading unneeded docker images: https://xsoar.pan.dev/docs/reference/articles/download-packs-offline.