Cut syslog messages, strugeling on commas between quotes

Hello

Demisto get a syslog message from panorama from threat log.

To clarify my problem, here a simplified syslog output, which Demisto gets in:

1,2,3,"jon,doe",5,6,7 (Example: Mail Subject)

My Problem lies on the syslog incoming Mapper, I would like t

User Count Breached

Hi ,

  My license user's limit for XSOAR is 10. Although I have added 10 users only . It's giving me an error saying " New License required to add Additional users" and "User Count Breached".

Cortex XSOAR Mail_Listener not fetching emails

I'm having a problem with the Mail_Listener instance, it shows an error on fetch-incidents function :

Cortex XSOAR - TAXII Server

Greetings,

I'm currently evaluating Cortex xSOAR and one of my requirement is to enable TAXII Server feature.

I can't find documentation about this feature so I am just testing every fields.

Some questions I need help:

What Taxii version is this support

Confluence Service username ascii-problems

Hello

I've tried to add our Confluence Server into XSOAR (Version 6.2.0, Build 1271082), but I'm failing in the Test-Function.

I've used as example username "1" and also Password as "1". 

This is the result:

'ascii' codec can't encode character u'\u20<

Failed to pull incidents integration

i could see an integration failed to pull incidents error on enabling fetch  incidents check.How do we know where the error is and what caused??Where can we check that?

Javascript integration fetch incidents

Hi ..

In python i could see demisto.incidents()  can help creating incidents in xsoar. How to achieve the same in javascript integration in  xsoar

EWSv2 mark item as junk issue

Hi Guys

Did anyone of you manage to mark emails as junk using !ews-mark-item-as-junk?

I can get the item from the mailbox using the id and even mark it read / unread.

But if I try to mark it as junk I get following error:

Failed mark-item-as-junk with

Getting Wildfire Events into Playbooks

Hello

Is there a way to get Wildfire Events in Panorama as a feed into XSOAR and there into a Playbook?

Right now I get those events as Mail and parse them that way - but I guess there is a more elegant way to do so...

Thanks

roger

MS Graph Integration Issues

Late Yesterday something happened to all of my Ms Graph integrations. They now all return a Error in authentication. Try checking the credentials you entered. (85).. I have tried to recreate the application and key but same thing. 

Are there logs/or s

New Dashboard Option Missing

Hi

I am currently experiencing an issue with an XSOAR instance on version 6.1 the option to create a new dashboard is not on the Dashboards Tab in the home screen, I wonder does anybody have any idea what may have happened ?