Pre-process Rule Assistance

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Pre-process Rule Assistance

L1 Bithead

We are trying to create a pre-process rule to link and close the incident when certain field values are identical but still incidents are getting created for identical values. Please find the attached snip.



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1 accepted solution

Accepted Solutions

L1 Bithead

I found the solution, the issue was because of Multi-Select fields. Thanks

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1 REPLY 1

L1 Bithead

I found the solution, the issue was because of Multi-Select fields. Thanks

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