Stopping unnecessary "Message from Cortex XSOAR Security Operations Server" emails from DBOT

[vidurasupun]

Hi Guys,

After assigning an analyst to an incident we receive one email per task change from DBOT, that is very noisy and I don't see any reference on the documentation to customize the same. Highly appreciate if anyone can tell me how to get around this. The email is as below

DBot has updated an incident 400681 Use-case Name .

View it on https://XSOAR-LINUX/acc_Tenant01#/WarRoom/68777

Thank you in advance.

[SilviuMihailDascalu · Accepted solution]

Hi,

Thanks for posting in our Live Community board. You can manage these notifications directly from the User Profile section -> Notifications tab where you can configure which notifications to receive and through which channels. Notifications are presented by categories. By default, all of the categories and channels are selected.

Let me know if you have any questions or concerns!

Thanks,

Silviu

[vidurasupun]

It worked thank you for the solution

[JoshBoyd]

My admin account has the following preferences:

yet I'm still receiving frequent email notifications to my admin account when things like the following happen:

Any thoughts?

[vidurasupun]

Hi,

Probably your email is in the server configuration "server.notification.using.send-mail" key. You can check this by going to About -> Troubleshooting.

KR,

Vidura

[joshuajohnsonco]

Sorry to dig up an old thread, but this only works for the user who is specifically logged in.  As the admin, how would you manage these messages for all the users or groups?

[alan.chan]

Did you ever figure this out?