Sumo Logic integration error: This operation is not allowed for your account type

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Sumo Logic integration error: This operation is not allowed for your account type

L1 Bithead

Hi all,

 

the integration with Sumo Logic failed to work and now I get the error:

 

2022-04-22 12:41:51.3031 error Could not fetch incidents from SumoLogic instance : SumoLogic_instance_1 [error 'Script failed to run: Status: 403
ID: WOXBU-A2PLF-BUHRT
Code: forbidden
Message: This operation is not allowed for your account type. at doReq (script:26:27(109)) (2603)'] (source: /builds/GOPATH/src/code.pan.run/xsoar/server/jobs/siemIncidentsFetch/siemIncidents.go:52)

 

I'm using the Free Edition version 6.6.0

Sumo Logic version 1.1.1 2791426

 

Do you know what this new error could be due to?

 

Thank you

Fabio

 

 

1 accepted solution

Accepted Solutions

Hello,

maybe I understood why:

after the initial trial period, during which we used the Sumo Logic Enterprise trial, we activated the Essentials version which does not accept search API requests

 

https://help.sumologic.com/APIs/Troubleshooting-APIs/API-403-Error-This-operation-is-not-allowed-for...

 

sumo_error2.jpg

 

Anyway thank you very much for the suggestion thanks to which now I understand what happens

 

Regads

Fabio

View solution in original post

2 REPLIES 2

L2 Linker

This looks like an account permissions issue. according to the api docs, you need to add the access key you are using to the allowlist to resolve this.

 


https://help.sumologic.com/Manage/Security/Access-Keys

Hello,

maybe I understood why:

after the initial trial period, during which we used the Sumo Logic Enterprise trial, we activated the Essentials version which does not accept search API requests

 

https://help.sumologic.com/APIs/Troubleshooting-APIs/API-403-Error-This-operation-is-not-allowed-for...

 

sumo_error2.jpg

 

Anyway thank you very much for the suggestion thanks to which now I understand what happens

 

Regads

Fabio

  • 1 accepted solution
  • 2240 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!