Virus Total V3 Integration Issue

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Virus Total V3 Integration Issue

L2 Linker

I am trying to integrate Virus total v3 in xsoar and have api key already. As you know in v3 version of virus total we cannot adjust server url so thats why I am getting issue please check and provide your useful answer


Verify that the server URL parameter is correct and that you have access to the server from your host. Error Type: <requests.exceptions.ConnectionError> HTTPSConnectionPool(host='', port=443): Max retries exceeded with url: /api/v3/ip_addresses/ (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x7fae0a075ff0>: Failed to resolve '' ([Errno -3] Try again)")) (85)


L5 Sessionator

Hi @Syedhkt, looks like a network issue.

 - If using a proxy, ensure that the proxy is configured properly and can be reached by the server. Also, ensure that the "use proxy" setting is configured inside the instance settings.

 - Sometimes it could be a docker network issue. Restart the docker service and run the /reset_containers command to refresh containers.

 - Ensure the server has internet access

 - SSH into the server and execute a CURL command to VirusTotal.


The above are basic steps if still not working, raise a support request. Ensure that you provide evidence of the above steps. 

  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!