09-03-2023 12:44 AM
Evertyime I run the playbook the old values appear again in the "Incident field" setting.
I tried to :
- Edit the field with the new values and save it.
- Completely delete the field and create is again.
- Deleted "field associated with the question" in the playbook and re-configured it again.
Does anyone have an idea how to fix this?
09-03-2023 07:09 PM
Hi @MarcoHersbach, You might need to raise a support request to get this issue fixed. Other things you can check if order of likelihood.
- Ensure that there is no field-trigger script. If the script returns false or error out the field value will revert
- Check the role field of the incident to ensure that you are allowed to make changes
- Check if you have one-way mirroring enabled for that incident type
- Empty browser cache and reload Cortex
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