Endpoint (Traps) Discussions
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Endpoint (Traps) Discussions
About Endpoint (Traps) Discussions

Welcome to the Endpoint discussion forum! We encourage you to ask questions, propose solutions, and collaborate on ideas to better secure your endpoints with Traps.


Resolved! Traps Agent > 4 and ESM



I wanted to update our Traps infrastructure after a long time and now I am a bit confused.


In the support center I am not able to download ESM 5.0 or ESM 6.0

Traps Agent versions 5.0 or 6.0 are not avalaibe either.


No I started searching


TimNie by L1 Bithead
  • 3 replies

Resolved! traps agent content update on TMS

Dear All,

                 I am confused whether content updates sent after the policy update or from response of heartbeat. I checked the admin guide which says content updates are "automated content updates delivered directly to your Traps managemen


Traps Endpoint Installation

Hi , I'm new to Palo Alto Traps Endpoint platform. I have a question regarding Traps Installation for On-Site Standalone deployment

- Do we need to configure Active Directory in our environment before installing Traps ? Is Active Directory mandatory f


Windows Server 2019 Support

Under https://docs.paloaltonetworks.com/compatibility-matrix/traps/where-can-i-install-the-traps-agent there is no mention yet of Windows Server 2019. Is there any ETA for Server 2019 compatibility?

Traps Action rule not working

Hello Community,

I have an issue with the action rule not being pushed to the agents, as it is not either applied or delivered, at first it would show as all applied but zero is delivered, but now it is not being applied or delivered, I don't think th


Traps false positive



We are having an issue with a file. This file can have several hashes  so its not possible to click in "treat as benign", besause the has file changes. SO what is the correct way to permit this file?



BigPalo by L4 Transporter
  • 10 replies

Traps 5



we have the anti-malware scanning, but I cannot seem to find a location in the polices to stop Traps scanning certain files C:\Pagefile.sys, c:\hiberfil.sys etc. 


I have added them into the Whitelist Folders but they still get scanned. 


Any idea


BizBo by L2 Linker
  • 5 replies

Traps on Ubuntu 18.04

Hello all,


I’ve looked through the documentation for confirmation, but can’t find anything… Is Traps supported on Ubuntu 18.04?
I’ve found this documentation, but that only mentions Ubuntu 16. 18 has been out for quite a while now, but I haven’t seen


AntFreer by L0 Member
  • 3 replies

Resolved! MacOS agent showing incompatible



So I have an issue with some MacOS running 4.2.2, very few devices of MacOS 10.0.13 and 10.0.14 would show as incompatible on the ESM which is also running 4.2.2, So I know that these versions are compatable according to the release notes and bec


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