Windows Server 2019 Support

Under https://docs.paloaltonetworks.com/compatibility-matrix/traps/where-can-i-install-the-traps-agent there is no mention yet of Windows Server 2019. Is there any ETA for Server 2019 compatibility?

Traps Action rule not working

Hello Community,

I have an issue with the action rule not being pushed to the agents, as it is not either applied or delivered, at first it would show as all applied but zero is delivered, but now it is not being applied or delivered, I don't think th

How to renew traps license after expiry

How can i renew the traps licenses, i am asking in here, because the license has expired, so then i can not raise a case directly with Palo Alto about this, and looking through the documentation, did not find how to do that. 

Traps false positive

Hi,

We are having an issue with a file. This file can have several hashes  so its not possible to click in "treat as benign", besause the has file changes. SO what is the correct way to permit this file?

Thanks

Traps 5

Hi, 

we have the anti-malware scanning, but I cannot seem to find a location in the polices to stop Traps scanning certain files C:\Pagefile.sys, c:\hiberfil.sys etc. 

I have added them into the Whitelist Folders but they still get scanned. 

Any idea

Traps ESM SSL Certificate Renewal

Hello Community,

If you are enabling SSL communication between the agents and Palo Alto Network's Traps ESM, then once the certificate expires you will need to renew it, refer to the bellow steps to guide you through.

How to renew the SSL Certificate

Data collected by Trap and stored into the Cloud

Hello,

Do you know where it is possible to find what are the data collected by the Trap agent and sent to the Palo Alto Cloud infrastructure? This document is required for the security team in order to help their decision process.

Kind regards.

Traps on Ubuntu 18.04

Hello all,

I’ve looked through the documentation for confirmation, but can’t find anything… Is Traps supported on Ubuntu 18.04?
I’ve found this documentation, but that only mentions Ubuntu 16. 18 has been out for quite a while now, but I haven’t seen

Impossible to uninstall by using the unistall password, version 4.2.39637

Good day everyone,

we are still struggling because it's impossible to uninstall agents (at least from windows clients) using the normal unistall procedure and the uninstall password.

Usually the uninstall policy works fine (it also uses the unistall

Our experience with traps. Unfortunately very bad!!!

We ordered Traps because we had a very good experience with the Palaoalto Firewall's and the features of Traps sound good. We installed the ESM server, uninstalled our previous soloution (Trend Micro Worry-Free Business Soloution) and rollout the Tra