Endpoint (Traps) Discussions
Traps Advanced Endpoint Protection prevents cyber breaches by protecting and enabling users to conduct their daily activities, and automating prevention by autonomously reprogramming itself using threat intelligence gained from WildFire.
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Endpoint (Traps) Discussions
Traps Advanced Endpoint Protection prevents cyber breaches by protecting and enabling users to conduct their daily activities, and automating prevention by autonomously reprogramming itself using threat intelligence gained from WildFire.
About Endpoint (Traps) Discussions

Welcome to the Endpoint discussion forum! We encourage you to ask questions, propose solutions, and collaborate on ideas to better secure your endpoints with Traps.

Discussions

TMS 2FA

I would like to know if 2FA is available to protect logons to any of the cloud services, specifically TMS, Cortex XDR, etc. I have 2FA enabled on my account I used to logon to the support site, which is the same account used to logon to the cloud sit

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hhiggins by L2 Linker
  • 1493 Views
  • 0 replies
  • 0 Likes

Skype for Business and Traps 6.0.1

I have been experiencing an issue with lost media during conference calling in Microsoft Skype for Business occassionally. We recently deployed traps into our company and are running 6.0.1 of the desktop client. I'm not the palo alto expert here.. ju

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jsrp123 by L0 Member
  • 1517 Views
  • 1 replies
  • 0 Likes

Disconnected Traps but online server

Hi Community,

 

Please help us investigate this issue.

 

There is traps installed and I seems it is not connected to ESM server. Showing a Disconnected but the server is online.

 

The version showing on the ESM server is 4.1.3, but when looking at the serv

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Resolved! Verdict on Traps

We have an issue with a user. The file has a "Malware" verdict in wildfire. We upload the file for re-evaluation but still the same verdict. We apply the "Treat as Benign" and the issue is fixed for some time. But the issue is getting back again.

Coul

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Resolved! Traps 4.2.x MacOS Catalina Support

Hello Community,

 

i just wanted to know if there is going to be a supported ESM Version for MacOS 10.15/Catalina in the near future, since it's already out for around 3 weeks.

By the looks of the compatibility matrix it seems like there is not going to

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Resolved! Traps TMS registers duplicate endpoint

On the TMS portal under Endpoints I can see that the same endpoint are registred multible times.

It's created with a new endpoint ID, it's use a new licens every time !

The Traps icon on the endpoint are now maked with red and not green when it's onlin

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Resolved! Password change for DB user used for TRAPS.

Hi Team,

 

We have a traps ESM setup running successfully. console and core are installed in one server, But the DB is in another server. We are using windows authentication for login into DB ( ESM is configured with this domain user to login with DB w

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Resolved! Bandwidth Usage of Traps

Hello,

 

I am looking for some information on the amount of bandwidth used by the Traps agent when communicating with the ESM server.

 

Also, any averages on the log volume generated by each agent?

 

Any help is appreciated.

Thanks,

 

MHamad by L2 Linker
  • 4109 Views
  • 4 replies
  • 1 Likes

Traps Live Terminal session fails

I have a question regarding Traps Live Terminal session fail.

We are running Traps agent 6.1.0

User role is Instance administrator

 

The problem is from some PC's running the TMS in Crome we cannot create a live terminal session to a Traps agents

Question

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Resolved! Traps upgrade 4.1.3 to 4.2.3

We are upgrading traps using this process.

 

First Uninstall Traps in Control panel then requires password.

Next is use the traps cleaner then requires password.

then lastly install a new Traps agent 4.2.3.

 

Some of the servers are requiring are reboot an

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