Admin password not changing

[Jonesy]

Trying to setup a few PA-410 firewalls .  I have one that is not taking the password change, regardless of whether I try from the Web UI or console.  In both they say password changed, but only the default password works.  Anything else I can do? 

[OtakarKlier]

Hello,

I would reboot the PA and then try again.

Regards,

[ymiyashita]

You might have forgotten to perform a config commit.

Reference:
- When Does a Change to the Admin Password Become Active?
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClttCAC

[Jonesy]

I've rebooted the device, and committed the configuration.  It tells me the password has been changed, yet it doesn't let me use it, and still uses admin/admin.  Wondering if a factory reset is in order.

[Jonesy · Accepted solution]

Factory restore did the trick.