General Topics

Query related to import export config

Hi Team, We are doing a migration of the firewall from the local VM firewall to another new firewall which managed by Panaroma. We have the below question for the import and export configuration. 1) Can we export a few configurations together, like only the security rule, NAT, and IPsec configurations, and import them to other firewalls? ...

Issue Reported in PANOS 10.2.7

the client has been dragging a problem since version 10.2.4 and still sees 10.2.7. Currently the client is on one of the affected versions, PANOS 10.2.7.This prevents users from being able to disconnect from Globalprotect via passcode or password, the client requires this functionality to be able to operate its remote users. by any chance that...

Alarm failed to start grpc connection with address urlcat.hawkeye.services-edge.paloaltonetworks.com:443

Hi, We are receiving this alarm: severity: high opaque: Failed to establish GRPC connection to UrlCat service: failed to start grpc connection with address urlcat.hawkeye.services-edge.paloaltonetworks.com:443, err context deadline exceeded We tried to disable the app id cloud engine following the next procedure but the alert is still show...

Application recognition "ms-teams-audio-video"

Hello, I run into behavior that I can't explain.We make teams available on the virtual desktops (web-based & desktop app)We only want to block the use of audio and video within the functionality of both teams options. Users are not allowed to use this (due to performance reasons) In our situation we have configured ssl/tls decryption.One...

Dual VPN failover confusion...

Hello everyone, Can someone offer some clarity on my questions regarding these two Palo Alto kbs? 1. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POO0CAO&lang=en_US In the screen shot, both primary and secondary tunnels are UP. Based on what this kb is built off of (https://knowledgebase.paloaltonetworks.com/...

Resolved! failed download GlobalProtect client

Good morning. I inherited an old PA-220. I would like to try to set up a VPN, but when I try to download any version of the GlobalProtec Client, the download fails "failed to download due to generic communication error". If I try to check for updates below, this attempt also fails "failed to check upgrade info due to generic communication error,...

Resolved! GlobalProtect Automatic Update screenshot?

I've looked and cannot find a screenshot of what is presented when the Global Protect portal presents a new updated GP to be downloaded. Would anyone have a screenshot? I can find none in the documentation. In other words, if GP Portal is set to update with prompt what shows up? I'd like to provide some documentation to our users and I can't...

source of user-id data

I'm troubleshooting what appears to be an issue with user-id. I want to confirm I'm identifying the correct Window Event Logs the User-ID Agent captures to populate the User-ID data. I'm reviewing the logs in Splunk, so the source is shows as WinEventLog:Security. It of course contains the source IP, username, and a message indcating a logon eve...

GlobalProtect disconnecting the RDP connection when trying to connect

Hello, So I work in education and our department is currently having an issue with the most recent GlobalProtect update (6.2.2-259) pushed onto us. Some of our staff members use GlobalProtect on their work-from-home laptops and connect to their office PCs through a RDP connection. We have a document imaging software that staff use which req...

Are there stats to see if a static route is being used/hit?

I have some static routes that I am not sure are used anymore in our network. Is there stats anywhere to see if these are being used on the palo? Similiar to the stats you can see on security policy hits or PBF hits

Hardware Temperature: Description

Hello EverybodyI'm trying to monitor the temperature of different components with the oid 1.3.6.1.2.1.47.1.1.1.1.2 from my PA5220There are some other items which i already filtered. But i don't understand the meanings from the Descriptions. Can Anyone explaine me the following Descriptions of the entities?:ENTITY-MIB::entPhysicalDescr.19 = STRI...

Auth failure (can not assign new Authorization codes to the firewalls)

I'm trying to assign the new authorization codes on these firewalls but we are receiving a failed message from the Firewalls and an error message from the Palo Alto Support site.

Layer 3 Ethernet Interface vs Layer 3 VLAN interface

Trying to really understand the difference here. I have never made a Layer 3 VLAN interface using the VLAN tab on "interfaces". When I make a layer 3 interface I use Ethernet Layer 3 interface that connects downstream to a switch. From what I can tell Layer 3 VLAN interface is a scenario for when you have physical clients connected to the fire...

Firewall PA doesn't process network traffic.

Hi everyone! First, sorry 'cause my English is not good. My issue don't let me sleep. My firewall (PA-3410 v11.0.0-h1) doesn't process traffic, I can't do ping at other interface than MGMT. The Monitor is clear!. The only thing I have observed is that the traffic reaches the MAC interface, but the CPU counter does not increase. After a few min...