How to request a new URL category?

We recently switched to GlobalProtect from another solution which also had DNS content filtering built in. It had alot more content categories which we are finding is generating alot of tickets due to blocks for items allowed in our old system. How c

How to delay playbook task execution

Hi,

Can anyone help me on how to pause the playbooks tasks? 

eg: I have task A which is used to run a scan on machine and then the next task B will get me the result of that scan completion details. Between these two tasks, I need some delay time b

Cannot ping interface, IP or defaul gateway from PA 500 to Cisco switch

Hi all , 

I set up PA 500 to connect to Cisco layer 3 switch. I cannot ping any website or the IP  from PA 500 except the Ip address assigned from Comcast. I look on the NAT, security and virtual routing but nothing wrong. 

1. I plug my comcast rou

How to Uninstall Cortex with disabling anti-tampering protection

Hi All,

Anyone can help how to uninstall Cortex XDR with disabling anti-tampering protection?I am trying to uninstall from SCCM and due to the anti-tampering protection, it require password to disable the protection first before i can proceed with

Customer support registration issue

Hi, 

I am using Palo Alto PA 820 device and I want to register the same for customer support but asking me to contact support. 

Risky For Use Public IP as Private IP Security Concerned

Hi Expert ,

Please help to clarify that about risky for use Public IP as Private IP on Local Network due to we have plan to cut off the new network and existing network we use subnet like public subnet  we would like to defend that to change it abo

Panorama AWS Plugin details?

Anyone have some good info/links as to what exactly the Panorama Plugin for AWS does?   I've read a bit about it's attempt to automate, and monitor, but is there a good document that lays out exactly what this plugin does, and how you can use it to b

GP Captive portal Detection Trigger Desktop Alert?

What specifically triggers GP to throw a desktop alert regarding captive portal?   Is it only a "302 redirect" back from a responder, OR- does it include a microsoft test that triggers something on the microsoft endpoint as well, OR - is it a combina

Certificate issue for Random website on Random Times

Hi Team,

We are intermittently experiencing Certificate issue while accessing some random website in Random times.

We have created Certificate in Firewall only for the purpose of Global Protect VPN and apart from that we haven't created any certificat

DNS Security Subscription vs MDBR

Is there any benefit to the DNS Security Subscription if we are already leveraging the Malicious Domain Blocking and Reporting service (MDBR) through the MS-ISAC?  MDBR is resolving DNS requests and blocking malicious domains.  Malicious Domain Block

Error when sending Custom PDF Reports using Email Scheduler - "mail send: curl_easy_perform() failed: Timeout was reached"

Hello,

I am runnning a mix of PA-820 and PA-850 firewalls, and I have a daily report group setup with about 8 different reports in it that fails to email me successfully. Everyday the error "mail send: curl_easy_perform() failed: Timeout was reached"

User-ID Agent

Dear Team,

Appreciate your support and advice if Windows Server 2022 is officially supported, for running the User-ID agent yet?

As the below article didn't mention the Windows Server 2022.

https://docs.paloaltonetworks.com/compatibility-matrix/user-i

PAN3260 HA1-B disabled - HA1-B interface configuration

I have a pair of PA3260 HA1-B port is not working. Connecting both PAN HA1-B between appliances, but there's no LED on the ports. Is there command to reset/enable the port? Please help,

Issues with sending Email Updates from Palo Alto Firewall