- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
09-23-2010 09:19 PM
Hi All,
Need your guys advise. I am having issue with PA-500. I downgrade the device from PAN OS 3.1.4 version to 3.0.8.
Once i downgrade, i was unable to enter to the maintanance mode and the unit keep rebooting by itself.
Anyone encountered this before?
Regards,
Sam
09-24-2010 03:05 PM
Hi Sam,
What method did you use to enter maintenance mode? Were you simply connected on the console port? Did you see a prompt to press a key to enter maintenance mode?
Thanks,
Nick
09-26-2010 07:59 PM
Hi Nick,
Yes,i plug in the console and press "m" to access the maintenance mode. I already call support and they ask me to try after 5 times reboot but still the issue is the same. After 5 times reboot, the unit shows :
OgX_Demo_PA-500 login: ip_tables: (C) 2000-2006 Netfilter Core Team
nfsd: last server has exited
nfsd: unexporting all filesystems
nfsd: last server has exited
nfsd: unexporting all filesystems
nfsd: last server has exited
nfsd: unexporting all filesystems
Then the status light is orange color. What may cause this issue?
Regards,
Sam
09-27-2010 08:47 AM
Hi Sam,
Please contact support for this issue. They'll need to pull a tech support dump to identify the issue.
Thanks,
Nick
09-27-2010 06:05 PM
Hi Nick,
Thank you.
Regards,
Sam
09-27-2010 06:44 PM
Sam,
Can you join the gotomeeting?
10-05-2010 03:35 PM
Hello Arnuad,
You may need to call support to further investigate why reboot occurs after grading your device.
Regards,
Oliver
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!