No user identification after upgrading to 3.1

i've upgraded our 4020, and all the user ID agents to 3.1, but I'm getting no user info on the palo.

how can I troubleshoot this?

Blocking action with Virus Threat, but can't find information

Hi,

We have a user trying to access a website webinar and they are getting blocked with AV threat name Trojan/Js.Iframe.bgw ID: 259252.  The details are as follows.

Facebook Application - Picture Upload Issue

Hello,

We currently have a policy set to allow specific authenticated users to utilize Facebook - based on the default "Facebook" application objects (4 of them).  We have found one aspect of Facebook that does not work - and that is uploading picture

PanAgent Service Not Running after 3.1 Upgrade

Hello,

I am unable to keep the PanAgent service "running" after upgrading to 3.1.  I was warned about the service going back to "local user" after upgrade - and I have gone back and added the previous domain account.  The account validates and the ser

PaloAlto integrate with AD

When I configured authentication on  PaloAlto I met the problem:

I tested authentication on  PaloAlto:

- 1 Domain Server: installed PAN Agent

- 2 pc join  domain

- Create some accounts: user1,  user2, user3

1> I logon with domain user  (user1), I can ac

Exchange Active Sync

I would like to set up an test environment using Exchange Active Sync.  I believe the best way to accomplish this is to forward proxy the request and use SSL decryption but I was curious if anyone has examples or guidance on this.  Thanks again.

suggestions with regards to multiple concurrent logins per user

Dear all,

With the PAN agent IP to user mapping is being realized. but I am facing the real-time behaviour of people having multiple logins to different IP's on the same moment.

The IP to user mapping only matches the latest logged in IP, and as such t

Application-id MSN blocking related question

Hello,

at the moment we are blocking all MSN activities on our LAN, or, atleast i thought so. When users logon to hotmail en start the web msn from within hotmail, msn still works.

i made sure we blocked all msn related applications, but still MSN from

False Positives problem of anti-virus

Hi,

During copy file (see attachment) from internal server I get Virus ALert: threatid: Worm/Win32.Otwycal.g(890863)

I checked the file on http://www.virustotal.com/ without matches for viruses

Is It a false/positive?

When is 3.1 out?

Had emails/links to it being released, just wanted to check I hadn't missed something and that it shouldn't be on my Device/Software option list of versions?

Thanks.

Does PAN support manage users via PC's hostname?

Hi all,

I had tested manage users via AD and Radius, now If I want to manage users via PC's hostname, can I?

PC's hostname is the name of PC in domain, ex: pc1.testlabvss.com.