Agentless USER-ID - no matched record

[burtond]

Good Day

I have a PAN-5050 configure for agentless USER-ID to a W2K8 AD. We were getting user ids/ips in the logs but now we're not. The server-monitor is connect and now errors or failures to connect. When I do the cli commands (show user userids, show user ip-user-mapping all) we see the user ids/ip list, but is I do a (show user ip-user-mapping ip ip/netmask I get "No matched record"

This is disturbing for this was working no problem before Christmas. Not sure what to think.

Dana

[bmorris1]

Hey Dana,

Could you post some screenshots to show what is happening?

You could give the process a kick,

> debug software restart user-id

If you're running v7 you'll need to add 'process' in between restart and user-id.

regards,

Ben

[burtond]

Didn't work....... I'll get some screenshot up today

[burtond]

OK the user name and ip are showing up now not as unknown, all I know is the IP changed in Dec 2015, and the AD just seemed to catch up.... 

Thanks

Dana

[burtond · Accepted solution]

Solved the issued it was the the User-ID timeouts.... it disabled it and now it will never time out. 

My advise is never enable it.

Thanks

Dana