General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Captive Portal login page not prompted for IE6 browsers

Hi there everyone,

Has anyone experienced any issue getting the captive portal login page to be prompted for old Windows machines running Internet Explorer 6? I have a customer whose environment is currently using IE6 and a PAN firewall running PAN OS

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Qos statitics question

Hi,

The above screenshot I took from the Qos rules under Qos Statistics .

The Name field (first column ) is empty . What does it mean .?

Thanks

Resolved! Application Blocking

Dear PAN Discussion Forum,

I come to you in dire need of assistance. There is a battle going on within my network realm. A battle that we are losing. Some of my people have been mislead by downloading the Torch Browser application, and are now infecte

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Resolved! Blocking Facebook for a group of USERS

Hello To All,

We've a PA-500 which is linked to the AD. The idea is to block Facebook for a group of users.

The thing is when those users will be logged (login and password), the AD update the PA-500.

To block facebook for those users, What should be do

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Android VPN Split Tunneling

Hi,

I have problems with Splti tuneling and Android devices using preinstalled VPN Android client. There is a workaround to solve it ?

Regards, Jorge Goya.

Resolved! Upgrade cluste A/P and panorama

Hi, we have to upgrade a cluster active/passive and a panorama of this cluster. which are the steps to do these upgrades???

1)upgrade the cluster like usual and then upgrade Panorama???

2) first update the Panorama and then the cluster????

advices...

tha

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Resolved! PaloAlto firewall is sending system alert

Dear All,

PaloAlto firewall is sending system alert saying "PAN-DB url filtering has expired" . But the i am using only "Bright cloud" url filtering license.

Please suggest.

Regards

Satish

Upgrade 5.0 to 6.1

Firewall device has two disk partitions:

Partition 1 => 5.0.X

Partition 2 => 5.0.Y (current active version)

When you install now 6.0.X, it will overwrite 5.0.X

So after reboot Partition 1 will be active. Then you install the next update to 6.1.X, this wi

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Configuring Prelogon for GlobalProtect

I'm having a heck of a time getting prelogon working for global protect. I have spoke with both Palo Alto support, as well as a vendor that is a Palo Alto partner. Neither were really able to answer my questions.

Here is what I have today. Two Palo

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Change HA from A/A to A/P - techniques and known issues?

I have two PA-500's in Active/Active.

We do not need to have them in A/A (in hindsight, it was a mistake) because we do not use asynchronous routing or meet the other typical A/A criteria. I think we are paying for that mistake, as you'll read below.

W

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Resolved! User-ID for DNS

We have a server that has no body logged into it and all the DNS traffic from that server is showing as a certain user sending the traffic. Is there anyway to exclude this server from User-ID or another way to remove the user from this traffic?

Resolved! GlobalProtect User Information

Hi,

Is there a way to see Global Protect tunnel statistics in either Panorama or the firewall itself? I'm looking for bytes in, bytes out, packet in, packet out statistics. The statistics are viewable from the client side if you open up the Global P

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Resolved! Cleaning up rules

So, I, like a number of people, converted from Cisco to PAN. We had a consultant in to help with the conversion, and he was assisting with the rule cleanup. However, a) a lot of rules came straight across as it was time-critical, so they are servic

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How can I see the session information (interface and ip details) of dropped packets because of ip spoof protection?

thanks,

Emma

Resolved! Restart daemons/services

Is there a way to manually restart daemons and services in the CLI?

I have a box with sslvpn configured. The sslvpn suddenly stopped working and the portal page doesn't load. I double checked the config and the traffic logs show the traffic as being a

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Discussions

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

Ensuring a Safe and Secure Community: How You Can Help

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

Captive Portal login page not prompted for IE6 browsers