An active Wildfire license is required for this feature

[babyshark]

Hi everyone!

Every 15 minutes i get an email notification: opaque: Retrieving Content 'WildFire' info failed with error 'An active Wildfire license is required for this feature' but the license is valid till October 2022. 

Could someone help me with this issue ?

My device is PA 850

Thanks in advance

[kiwi]

Hi,

Can you check if there's a trial license or expired license present on your device ? If so you could remove it with below procedure and check. If that doesn't resolve the issue, please upload the Tech Support file to TAC/support for analysis.

How to Delete Expired or Trial Licenses

Run "Request license info" to confirm the current licenses.

Hope it helps,

-Kiwi.