Antivirus content not being updated

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Antivirus content not being updated

L4 Transporter
1 ACCEPTED SOLUTION

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Same issue here. Seems to be related to PANOS 8 and up. We have another firewall running 7.1.6 and it has no issues. I just opened a ticket with support. I will update if they fix this issue with me.

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6 REPLIES 6

L4 Transporter

@soporteseguridad

I have similar issues in cluster deployments.

Please check if something error-like is logged in the ms.log file and post the output (during the "look for updates time" (on both cluster nodes)

less mp-log ms.log
Best Regards
Chacko

2018-04-06 08:33:06.350 +0200 File successfully downloaded

2018-04-06 08:33:06.350 +0200 File '/opt/pancfg/mgmt/av-images/panup-all-antivirus-2571-3067.tgz' successfully downloaded for post_proc_cont.

2018-04-06 08:33:38.162 +0200 Error:  pan_get_current_gp_datafile_release_date(pan_cfg_utils.c:5526): Failed to parse file /opt/pancfg/mgmt/global-protect/av-data/av_data_file.dat

2018-04-06 08:33:38.337 +0200 client dagger reported op command was SUCCESSFUL

2018-04-06 08:33:38.380 +0200 client dagger reported op command was SUCCESSFUL

2018-04-06 08:33:38.464 +0200

 

Why is not installing the new AV?

any idea?

Same issue here. Seems to be related to PANOS 8 and up. We have another firewall running 7.1.6 and it has no issues. I just opened a ticket with support. I will update if they fix this issue with me.

View solution in original post

We have changed the time for schedule download/installation and now its working. 

I just did that now and will see if that fixes the issue. Thank you for your post!

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