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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! Minemmeld access error : EDL external dynamic list file either empty or not found

I am getting the follwoing error repetedly in PAN-OS 8.0.5 > tail mp-log ms.log2017-10-18 21:14:53.743 -0700 Error: ebl_verify_fetched_copy(pan_cfg_ebl.c:2241): EDL entry(0x1068000, 0x1e760800, 0x12cb6000 vsys1/EDl-IP, 0, 1 ip) Old refreshed file type is either not a text file or empty file or no old file exist.2017-10-18 21:14:53.743 -0700...

MineMeld age_out not withdrawing ips

I'm very new to MineMeld, and I am having issues withdrawing ip addresses from a list. The miner checks a local list, and the list has two ips in it currently. I'd like the ips to be age_out after 24 hours, even if they are still on the local list. In the logs I see TRACE / EMIT_WITHDRAW with the indicator of the ip, but then the very next...

PF by • L1 Bithead
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  • 12 replies
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Logs in GUI are blank

We noticed that the log view in the gui for the nodes, indicators, etc no longer populate anything. The node view does show indicators being added and removed, so we know they are pulling in data, the logs just don't show anything. Any idea where we can start to troubleshoot. ver 9.44

feeeds by • L1 Bithead
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  • 4 replies
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Output Node Disables

using the minemeld.ft.redis.RedisSet prototype for output and 'state' is started but the output is disabled. on the configuration tab the output says 'enabled' however still not working. I have the URL in the Palo Alto and it connects successfully to the url but not populating the PA.

jsamide by • L2 Linker
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  • 1 replies
  • 0 Likes

Ethernet Port down has Severity as "Informational" in System Logs

Hi All,We had an incident with one of our clients where the one of the Ethernet port on Palo Alto went down and the log severity which was reflected on PA was "informational", whereas client want this to be in a severe level like "high" or "critical" Please let us know if the severity level can be changed to critical for link down on Palo Alto....

Resolved! Create EDL, first line invalid

Hi, trying to create an dynamic IP-List (EDL) including two subnets:10.0.1.0/2410.0.2.0/24The firewall downloads the list but displays the following error "Valid entries(1) lines skipped(1)" and when I display the list only 10.0.2.0/24 shows up. If I add an comment at the very top of the list it all works. Can anyone explain why?#My list10.0.1.0...

iMac Pro with Intel Xeon chip Doesn't work with GlobalProtect 3.1.1-27

Hi, Been using Global Protect for almost 4 years now. Worked fine on the windows laptop they gave me. When I returned as a contractor, I use my macbook pro - absolutely no issues. Going for more power and multiple virtual machines, I purchased the recently released iMacPro. 8 cores, Xeon chip. Same OS 10.13.3. I downloaded GlobalProtect as ...

Lost all MGT-server functionality after upgrade

After upgrading a PA200 to version 8.0.8, firewall comes back up but I seem to have lost all management-server functionality on the box. I am unable to commit changes, unable to download updates or software, unable to revert and unable to access the Palo's GUI. Access to SSH still works somehow.Ran some debugs when trying to commit...a portion o...

Bocsa by • L3 Networker
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Resolved! Best methodology for Portals.

Hi does any one any documentation for the portal where can we use same portal for global protect and User-ID or documentation fro best methodology for the setup.

kpotru by • L1 Bithead
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Soltra Edge Feed to Minemeld Question

Hello, I am having some trouble pulling a feed from a Soltra Edge (NH-ISAC) into a local minemeld instance and I am not entirely sure how to go about troubleshooting it since the visibile errors with the minemeld console are a unfamiliar to me. Based on what I've read on the minemeld docs and another forum post asking a similiar question I...

Resolved! Android GlobalProtect 4.1 Crash

PAN released GlobalProtect 4.1 to the Play Store. Problem is, using this version, any Android clients crash immediately upon contacting the portal. Latest reviews of the App on the Play Store suggest we're not the only ones having the issue. Portal/Gateway is on 8.0.7. Any known issues with configs and known workarounds? Currently having hel...

TimBaker by • L1 Bithead
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  • 1 replies
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Resolved! Panorama Managed Devices Health

Hi, I dont have any data to display in this new feature at panos 8.1 I have one panorama M100 and two PA5050 and two PA3020 all in 8.1 off course i see de fw at summary perfect. I have been searching, but I did not find any recommendations for the configuration, I did not find any list of hardware supported, theoretically I should go out alone....

egistau by • L1 Bithead
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  • 8 replies
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Resolved! Problem configuring rules for our mail server using anti spam cloud service

HiI think I<m not on the right track and search documentation to help. i tried to replicate the logic from my olf checkpoint fw. I guess it is not a good idea. Please HELP! My configuration is the following (no real IP addresses)Mail Private Server in a trusted zone (Servers-Zone) PRV-MAIL-SERVER 10.10.5..3 on Interface1/3The Public Address P...

MichelD by • L1 Bithead
  • 7004 Views
  • 6 replies
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I cant delete or repair this program............Help!!!!!

The Global Protect Agent on my computer does not work correctly. I have tried un-installing the program but it wont allow me. It keeps failing and advising: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance. If I try to repair the...

seanlewi by • L0 Member
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