App version mismatch

[BTS_MS]

Hi All,

My dashboard shows a "App Version Mismatch" in a HA setup. The active is supposed to download the app version and sync it to the passive.

To confound the issue as per the following the "active" firewall is running the older version causing the mismatch:

admin@(active)> show high-availability all | match Application

      Application Content: 327-1497

      Application Content Compatibility: Mismatch

      Application Content: 328-1503

However the following shows active is running the latest version:

admin@(active)> show system info | match app-version

app-version: 328-1503

So HA is saying the active firewall is running a older app version than it actually is. Any hints on how to go about correcting this situation?

Many thanks!

[BTS_MS]

Also how does the App-mismatch impact HA? Does this mean session states are no longer being synced?

[sdurga]

Can you say the output of just the "show system info" of both the active device and passive device ?.

And regarding the question of what is the impact of the app version mismatch ? - its not going to stop the session sync. Its just the differences in the app versions will not sync means if the newer version has new apps or modified apps the older version will not have that and will behave in a different manner.

Thanks,

Sandeep T

[BTS_MS · Accepted solution]

Well just had TAC look into it. They restarted the management plane which fixed the issue.

The reason we believe was due to insufficient resource in the management plane at the time of the update.

Thanks Sandeep for your help.

[mikand]

Which hardware model did this occur on?