06-18-2026 07:47 PM
My Authentication does work correctly on Office Network, But It does not work on my Home Network. Lan Cable, Wifi and Mobile Hotspot does not work at all.
I did drop a mail from my official email id, somebody please help.
06-19-2026 04:47 AM
Hi @omkar15525 ,
Can you provide more info ? Guessing you're talking about Prisma Access Agent ?
Did you check your agent logs to see exactly where the connection is breaking.
When you have a moment on your home network, please pull the logs and verify if you have more info in there.
When the connection fails at home, what exact message does the agent display? (e.g., "Connecting..." indefinitely, "Gateway not reachable," "Invalid username or password," or a specific certificate error?)
Kind regards,
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