BrightCloud missing the Plot!

[u7285]

Hi Guys and Gals

I see there is already multiple threads about mis-classification on URL categories! I am now pleading with Palo Alto to address this issue with BrightCloud!

To reduce the none business related websites we started blocking the "society" category.....  Now we are being flooded with incidents where busines related sites are being blocked.....  Sites like BMW.co.za is classified as society but bmw.com is correctly classified!!! Same goes for all other motor vehicle related sites!!! How can they mis this? It seems that if Brightcloud uses the society category as default??

We have been getting arount the problem by adding sites to the allow list and creating custom categories, but this is becoming an administrative hell. We have also reported each URL with Brightcloud, but with amount of url's that we sending we are at the point where Brightcloud will need to put us on their payroll!! - hehehe

Please advise if someone has the same problem and if Brightcloud will address the problem?

[migration]

thanks

[migration]

Doris,

Please review this samples, I do have more if needed

www.putt.com/newadmin/uploads/P_EtradeBaby_1.jpg    

Websense Category: Sport

BrightCloud Category: adult-and-pornography

________________________________________________

www.ashlandfoundrymachineworks.com/

Websense Category: Business and Economy

BrightCloud Category: adult-and-pornography

_______________________________________________

http://www.lewpen.com/

Websense Category: Games

BrightCloud Category: adult-and-pornography

http://www.science-portal.org/

Websense Category: Information Technology

BrightCloud Category: adult-and-pornography

thanks

[dyang]

Thanks, Kobus.  I will bring this up with BrightCloud directly.

--Doris