05-15-2023 01:28 PM
I try to log into the support portal, and it takes my creds and MFA, and then gives me: "An unexpected error has occurred. Please contact support." (The irony is not lost on me.) I can't call, because the automated support line is expecting me to have a physical device, which I don't.
Has anyone else had this experience?
05-15-2023 01:31 PM
Hilariously, I can't access the contact-support page anymore; I'm getting an Akamai error saying access is denied.
05-15-2023 01:36 PM - edited 05-15-2023 01:38 PM
If you're running into an Akamai error with access denied I'd try changing where I'm sourcing traffic and seeing if that fixes the issue. It's possible that Akamai has rate limited your particular IP or one of their reputation blocks has triggered. If you can source from a different IP or IP block you might be able to access both resources again.
You can check Akamai reputation here: https://www.akamai.com/us/en/clientrep-lookup/
05-15-2023 02:14 PM
My IP address doesn't receive a bad risk score, per that site.
At some point, the block does go away, and I can access the support page again. I can access and reload it fine, right up until I click the "Need help logging in?" link.
...or until time elapses. I left the support page up and wandered off to do something, came back and refreshed it, and bam: access denied. ?!?
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