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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Problem with dynamic update Failed to download file

Hi, I have a problem with dynamic updates. I see new content version or antivirus, but I cannot download it with message Failed to download file. Ping to updates.paloaltonetworks.com and downloads.paloaltonetworks.com is working.Service route is Use managment interface for all.

Resolved! Traffic hitting policy rule it shouldn't

Hi, PanOS 9.1.0I need to block traffic to certain websites and domains.I created a URL Category object and put just one site inside (example.com).I then created a firewall rule like this: Source zone: LANSource address: anyDest Zone: WANDest address: anyApplication: anyService/URL Category: my URL Category ObjectAction: ALLOW (I put it on Allow ...

TACACS authentication with Cisco ISE not working

Hello, I would like to ask currently I have two firewall that needs to be configure TACACS. One of the firewall is working fine and I'm able to login using my credentials from ISE. However, another firewall is not working for the TACACS authentication. I have followed the same steps based on the working firewall. Below here is the error I got ...

fhassan by • L1 Bithead
  • 2225 Views
  • 1 replies
  • 0 Likes

HA Failover Issue on PA-3420 with AE LACP – Both Nodes Active (Split Brain ?)

We’re experiencing a critical issue with our HA setup on a pair of Palo Alto PA‑3420 firewalls running PAN‑OS 11.1.6‑h3 in Active‑Passive mode (HA Group 25, preemptive disabled). Both firewalls simultaneously believed they were active, causing a complete traffic halt and requiring a manual reboot of the actual active node to restore service. We ...

romen54 by • L0 Member
  • 2406 Views
  • 2 replies
  • 0 Likes

URL access issue

we have one legal category url where it’s not working checked on palo and found no return traffic .So palo support told need to check with upstream as we didn’t find issue on our azure too as we use azure public IP.As we don’t manage any CDN we don’t have visibility.l weather they are blocking our azure public IP or not any suggestions?

Failed to send CHAP authentication request:

admin@PA-(active)> test authentication authentication-profile ISE-TACACS username XXXX passwordEnter password : Target vsys is not specified, user "XXXX" is assumed to be configured with a shared auth profile. Do allow list check before sending out authentication request...name "XXXX" is in group "all" Authentication to TACACS+ server at '172...

pacavi by • L1 Bithead
  • 19565 Views
  • 4 replies
  • 0 Likes

Firewall suddenly stopped reading EntraID groups from CIE

We have been using CIE for about half a year now for a spesific usecase where we use som groups that are maintained in Entra ID to control network access, monday we were made aware that that access did not update for new users. CIE does have the correct group mapping, but the firewalls does not sync with CIE. Debugging the issue we have foun...

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Stop Connect "On-Demand" after "Pre-Logon"

Hi ! we use the pre-login feature with client cert logon - this work quite good. after logon we would like to connect on demand with saml login. we made two configs, one for prelogon and one for the user, both with prelogon: At the moment if you login to the client the GP client starts direct with the SAML login - is it possible to stopp this...

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Resolved! Alerts in AIOPS Still Exists

Hi community, I have a critical alert on CVE Vulnerability on our firewall. However, after performing the PANOS upgrade to the version that patched the CVE, the alert is still showing in AIOPS. So, my questions are, shouldn't the alert disappear by itself after upgrading to the patched PANOS version? Is this a bug or it is an expected behavi...

Resolved! [API] - User-ID

Hello Guys, Sorry if the location is incorrect. I was looking for a location regarding API. I'm trying to set up an user with his IP through API. This is for a lab. I did follow this page: https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-panorama-api/pan-os-xml-api-request-types/apply-user-id-mapping-and-populate-dynamic-address-groups...

Resolved! Issues with Pre-Defined Decryption Exclusion

Hello, I'm trying to figure out any reasons that the decryption exclusion would not be working. As the traffic is being denied: What could I be doing wrong in my config to have this exception not work?

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CPATT by • L1 Bithead
  • 3137 Views
  • 5 replies
  • 0 Likes

HA session sync too slow?

I've recently migrated to a pair of active/active HA firewalls and am seeing some DNS return traffic dropped. Checking the logs, I can see that traffic is returned via another firewall as the DNS request was received. No problem, as normally the HA session sync is fast enough for the other firewall to have the session.However, the DNS servers re...

dmgeurts by • L2 Linker
  • 2074 Views
  • 3 replies
  • 0 Likes

Firewall Configuration via API

I have enquiries regarding the API on PA firewall. I would like to know whether I can enable User-ID in zone, adding server in Server Monitoring and adding Syslog Parse Profile via API or not? Are those actions supporting configuration via API?

Person Vue exam error

Hi, for the last week I tried to the Palo Alto SSE and the PCNSE and I get an error (see attachment). does anybody knows about problem with PersonVue exams online? thanks

m.Zrihen by • L1 Bithead
  • 2090 Views
  • 5 replies
  • 0 Likes

PrismaAccess: Maximum limit for tunnel settings in the GlobalProtect app

HelloI would like to know the upper limits for tunnel settings in the GlobalProtect app in PrismaAccess.① Upper limit for tunnel settings profiles② Upper limit for IP address matches③ Upper limit for routes to exclude The background is that we plan to use GP with PrismaAccess at 30 companies with over 100 locations, and we would like to route as...

H.Tsuboi by • L0 Member
  • 2058 Views
  • 1 replies
  • 0 Likes
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