i'm trying to upgrade a PA-500 from PAN-OS 5.0.20 to 6.0.0, but after downloading it an error appear, not allowing me to upgrade:
- Image file authentication error
- Failed to load into software manager. Please retry later
- Post processing failed. Please retry.
we tried to reinstall the current version and download the image of PAN-OS 6.0.0 from PA site and upload it to the device, but it didn't resolved anything.
Do you know how to fix it?
Do you have enough disk space:
> show system disk-space
If not delete unwanted saved PAN-OS images from GUI. Next step:
> request system software download version 6.0.0
Check mp logs:
> tail follow yes mp-log ms.log
If no errors download and install any other 6.0.x releases or 6.0.0 (if this is the one you wish to go)
> request system software install version 6.0.0
> show jobs id x - to check the process
I had a similar issue back in 6.0 days. If I remember correctly, I changed the update url from updates.paloaltonetworks.com to staticupdates.paloaltonetworks.com, made sure dynamic updates were working and installed, and then downloaded and installed the firmware.
Despite theoretically being able to go to to 6.0.15 without havng to both download and install 6.0.0, I've also seen an issue where that doesn't work. Still have that issue with 7.1 actually. The dead giveway there is that is the 6.0.0 image will diseapear from the firewall once it fails to install 6.0.15. So I'd also go 5.1.19 to 6.0.0 while installing the 6.0.0 version, then after reboot you can download the 6.0.15 version and install it.
I just encountered this error message today. Already saw that my target PAN-OS (8.0.0) is already displayed then I hit the download button right away and the error message popped.
Try to click 'Check Now', the software list refreshes and download the target PAN-OS again. That fixed it for me.
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