Cannot authenticate to the GlobalProtect website to get the client.

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Cannot authenticate to the GlobalProtect website to get the client.

L2 Linker

Users cannot authenticate to the GlobalProtect website to get the client.  Users that downloaded the client before this issue was reported can authenticate with the client.

1 accepted solution

Accepted Solutions

L2 Linker

I am not sure why this happened, but I fixed it by running "debug software restart process web-server" from the cli.

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2 REPLIES 2

L2 Linker

I am not sure why this happened, but I fixed it by running "debug software restart process web-server" from the cli.

L4 Transporter

Quite odd that restarting the web-server fixed it...

 

Next time that happens, please check the following:

 

On GUI:

Monitor->System Choose Filter = (subtype eq globalprotect)

 

On CLI: 

> tail follow yes mp-log authd.log

 

Then do your attempt and check the logs to get more idea.

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ACE 7.0, 8.0, PCNSE 7
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