Check software update failed

[DKanta]

Hi all!

I have this problem: when i check new software updates, clicking "check now" button, this error appears: "Failed to check upgrade info due to generic communication error. Please check network connectivity and try again."

Doing a traceroute we see that after the 17th hops the trace stops, all the ping are unsuccesful

17  * paloaltonetit-5.border3.sje011.pnap.net (66.151.155.74)  163.015 ms *

18  * * *
19  * * *

[...]

30  * * *

DNS resolves name correctly (traceroute to updates.paloaltonetworks.com (199.167.52.141)), and as you can see the packet go on Internet.

Can someone please help me? Anyone saw this problem?

Regards,

Daniele Cantarelli

[TranceforLife]

Sure give a go (l thought you did already). If your DNS is working there is no way that you will get the same errors by using external interface to talk to the update server.

p.s logging to the support website and check the licence status there by checking your serial number withing assets  

[DKanta]

Hi all!

Changing the Service Route Configuration the issue risolved.

Thanks @TranceforLife and @BPry for the suggestion!

Regards,

Daniele