03-17-2017 02:45 PM
I have Setup Global Protect but my chromebook is failing to connect, I thought my config was dud but I have just tried to connect with my macbook and it works exactly as it should.
I can't see why the chromebook wouldn't work, clearly the setup must be right.
3/17/2017, 5:06:44 PM: openDialog, type = 1 3/17/2017, 5:06:44 PM: pop up dialog after initalizing 3/17/2017, 5:06:52 PM: updateGuiLayout state = Connecting... 3/17/2017, 5:06:52 PM: clear error display, in state: Disconnected 3/17/2017, 5:06:52 PM: close authen dialog 3/17/2017, 5:06:52 PM: Close authen dialog 3/17/2017, 5:06:52 PM: updateGuiLayout state = Retrieving configuration... 3/17/2017, 5:06:52 PM: clear error display, in state: Connecting... 3/17/2017, 5:06:52 PM: updateGuiLayout state = Connecting... 3/17/2017, 5:06:52 PM: clear error display, in state: Retrieving configuration... 3/17/2017, 5:06:53 PM: updateGuiLayout state = Discovering network... 3/17/2017, 5:06:53 PM: updateGuiLayout state = Retrieving configuration... 3/17/2017, 5:06:54 PM: updateGuiLayout state == STATE_TUNNEL_DISCONNECTED 3/17/2017, 5:06:54 PM: updateGuiLayout state = Discovering network... 3/17/2017, 5:06:54 PM: updateGuiLayout state = Reset vpn state 3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed 3/17/2017, 5:06:54 PM: Cannot get translated string of: Reset vpn state 3/17/2017, 5:06:54 PM: updateGuiLayout state == STATE_TUNNEL_DISCONNECTED 3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed 3/17/2017, 5:06:54 PM: updateGuiLayout state == STATE_TUNNEL_DISCONNECTED 3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed 3/17/2017, 5:06:54 PM: Back to inital state, enable destroy config 3/17/2017, 5:06:54 PM: Enable delete config btn 3/17/2017, 5:06:54 PM: Enable disconnect btn 3/17/2017, 5:06:54 PM: Disable disconnect btn 3/17/2017, 5:06:57 PM: User collect logs 3/17/2017, 5:06:57 PM: Collect logs started ...
any ideas ?
03-17-2017 03:08 PM
Hi Terry,
Welcome to the Palo Alto community!
I'd start with checking the certificate because I can see this failing repeatedly.
3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed
I'd suggest opening a TAC case so this issue can be resolved better via a call.
Regards,
Anurag
06-12-2020 01:36 PM
Was there ever a resolution for this? We are seeing the same thing, but just for Chromebook users from a single country. We've opened a case but wanted to see if there was something obvious that would resolve the issue.
06-15-2020 02:50 PM
Hello,
I recently did the same thing but I didnt research it much. However the self signed certificate seems like the likely cause. See if there is a way to install the certificate onto the ChromeBook.
Regards,
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