Commit Failed to send phase 1 abort !

[rz185016]

Hi,

My PA box keeps failing in commit and I get the attached message.

Could any one please help me decypher this, and let me know how I can

get this boy to commit to my terms !

Regards,

Tau_

[HULK]

Hello sir,

Could you please follow below mentioned steps:

> show system software status | match srvr >>>>>>>>> Need to verify the process ID for device-server and management-server.

> debug software restart management-server

> debug software restart device-server

> show system software status | match srvr >>>>>>>>Need to verify the process ID ( it should be a different ID after restart )

#commit

Please update the result, so that I could help you with the next troubleshooting steps.

Thanks

[Hithead]

which PA and version you have?

Try to install the latest PANOS (or reinstall PANOS)... We have sometimes the same issue with PA2000 series...

[HULK]

Do you have any updates on this issue....?

Thanks

[JanisM · Accepted solution]

We got similar errors on PA500 device using 5.0.6 version. "debug software restart management-server" usually helped to get rid of this stuff for a while. Then it creeps back again. Local manager recommended to upgrade RAM, did that, also upgraded to 5.0.10 and so far I have not encountered this error so far. Will see, because usually it takes few weeks after management restart to accumulate errors again.

[dieter_b]

It's the same issue for 2000 series: lack of memory.

Please PA, provide a memory upgrade kit for the 2000 series !!