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COMMIT FAILED

L0 Member

Hi everyone,

 

When I commit on my device, I get the following error "virus_update_block"

Has anyone had this error before or can anyone help me resolve it?

 

Thanks.

4 REPLIES 4

Community Team Member

Hi @TinaztepeLisans ,

 

This error is seen in relation to PAN-124858.

Are you running PAN-OS version prior to 9.0.6 ?

 

Lower end firewall models have less memory allocated towards CTD content on the dataplane.

Over time after multiple content installs the available memory can become fragmented leaving less usable memory available.

 

An update in PanOS 9.0.6 was added to expand the available CTD memory: PanOS 9.0 Release Notes
 

PAN-124858:  Fixed an issue on PA-220, PA-820, and PA-850 firewalls where Custom Signatures caused the CTD memory depletion (OOM), which led to a dataplane crash.

 

NOTE: this update is also included in the base PanOS 9.1 and 10.0 software releases.

 

Resolution is to upgrade to PanOS 9.0.6 or higher release.

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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I want to update, but during the downloading process, I encounter this image and it does not allow me to download it.

TinaztepeLisans_0-1705932888685.png

 

Community Team Member

Hi @TinaztepeLisans ,

 

It might seem obvious but do you have enough free disk space to download the file ?

What hardware are we talking about and which PAN-OS version is it currently running ?

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

L2 Linker

Hi Kim

 

We are facing same issue on a VM firewall which is in HA, the message seems to be only in the active Firewall: 

"Error: failed to handle VIRUS_UPDATE_BLOCK", we are running Pan-Os 11.0.4-h1 in a Pa-Vm firewall.

hard drive disk space is under 60%.

 

This looks like is not only relate to old Pan codes but pop-up on newer codes too.

any Idea? 

 

thanks

jose

 

 

Security Eng Consultant
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