commit Issues

[abdenourbousioud]

whene i try to do commit i reciver this message

""""""""""""

• Management server failed to send phase 1 to client dhcpd
• Management server failed to send phase 1 abort to client dhcpd
• Management server failed to send phase 1 abort to client sslvpn
• Management server failed to send phase 1 abort to client satd
• Management server failed to send phase 1 abort to client sslmgr
• Management server failed to send phase 1 abort to client pppoed
• Commit failed

"""""""""""""""""""""

can i have please some help

[zarina]

When you look at the output of  'show management-clients', it will indicate the process that failed phase 1 with an * next to it. You can then look at that specific process log to determine why its failing the commit.

[abdenourbousioud]

yes i doing an show management-clients and i found this result :

show management-clients

              Client PRI    State Progress
-------------------------------------------------------------------------
              routed  30 P1-abort        0
            ha_agent  25 P1-abort        0
              device  20 P1-abort        0
              ikemgr  10 P1-abort        0
              keymgr  10     init        0    (op cmds only)
             logrcvr  10 P1-abort        0
             dhcpd  10 P1-abort        0   *
             varrcvr  10 P1-abort        0
               l3svc  10 P1-abort        0
              sslvpn  10 P1-abort        0
              rasmgr  10 P1-abort        0
             useridd  10 P1-abort        0
                satd  10 P1-abort        0
             websrvr  10 P1-abort        0
              sslmgr  10 P1-abort        0
               authd  10 P1-abort        0
              pppoed  10 P1-abort        0
           dnsproxyd  10 P1-abort        0
             cryptod  10 P1-abort        0
              dagger  10     init        0    (op cmds only)

Overall status: P1-abort. Progress: 0
Warnings:
Errors:
dhcpd: Management server failed to send phase 1 to client dhcpd
dhcpd: Management server failed to send phase 1 abort to client dhcpd
sslvpn: Management server failed to send phase 1 abort to client sslvpn
satd: Management server failed to send phase 1 abort to client satd
sslmgr: Management server failed to send phase 1 abort to client sslmgr
pppoed: Management server failed to send phase 1 abort to client pppoed

this means i have DHCPD process issues but my DHCP on the firewall is desabled i did not used as dhcp server of get the ip address from an DHCP server all my ip address is static

[zarina]

You can either restart the dhcp process and see if that fixes the issue or look at dhcpd log to see why its failing: tail lines 100 mp-log dhcp.log

[gswcowboy]

keep in mind restarting dhcp process requires root access so best bet is to call into PAN Support or your reseller.     

[gswcowboy]

Also, before restarting, we'd like to understand why so debugging that process would be ideal before a restart is executed.    

[abdenourbousioud · Accepted solution]

Many thanksfor all your help, the issues is fixed, the problem is i try to doing the commit on the passiv equipment ( we have an Active/passiv instalation)

i reboot the equipment and after i resyncrozing with the activ and is fine now.

thanks

[mr.linus]

Dear Nato,

Is there a way to separately restart the dhcp service (dhcpd)? What is the command for this? I could not find anything in the CLI documentation...

My guess is you need to restart the whole management-server. (debug software restart management-server)

Kind regards