commit Issues

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commit Issues


whene i try to do commit i reciver this message

""""""""""""

  • Management server failed to send phase 1 to client dhcpd
  • Management server failed to send phase 1 abort to client dhcpd
  • Management server failed to send phase 1 abort to client sslvpn
  • Management server failed to send phase 1 abort to client satd
  • Management server failed to send phase 1 abort to client sslmgr
  • Management server failed to send phase 1 abort to client pppoed
  • Commit failed

"""""""""""""""""""""

can i have please some help

1 ACCEPTED SOLUTION

Accepted Solutions

Many thanksfor all your help, the issues is fixed, the problem is i try to doing the commit on the passiv equipment ( we have an Active/passiv instalation)

i reboot the equipment and after i resyncrozing with the activ and is fine now.

thanks

View solution in original post

7 REPLIES 7

L5 Sessionator

When you look at the output of  'show management-clients', it will indicate the process that failed phase 1 with an * next to it. You can then look at that specific process log to determine why its failing the commit.

yes i doing an show management-clients and i found this result :

show management-clients

              Client PRI    State Progress
-------------------------------------------------------------------------
              routed  30 P1-abort        0
            ha_agent  25 P1-abort        0
              device  20 P1-abort        0
              ikemgr  10 P1-abort        0
              keymgr  10     init        0    (op cmds only)
             logrcvr  10 P1-abort        0
             dhcpd  10 P1-abort        0   *
             varrcvr  10 P1-abort        0
               l3svc  10 P1-abort        0
              sslvpn  10 P1-abort        0
              rasmgr  10 P1-abort        0
             useridd  10 P1-abort        0
                satd  10 P1-abort        0
             websrvr  10 P1-abort        0
              sslmgr  10 P1-abort        0
               authd  10 P1-abort        0
              pppoed  10 P1-abort        0
           dnsproxyd  10 P1-abort        0
             cryptod  10 P1-abort        0
              dagger  10     init        0    (op cmds only)

Overall status: P1-abort. Progress: 0
Warnings:
Errors:
dhcpd: Management server failed to send phase 1 to client dhcpd
dhcpd: Management server failed to send phase 1 abort to client dhcpd
sslvpn: Management server failed to send phase 1 abort to client sslvpn
satd: Management server failed to send phase 1 abort to client satd
sslmgr: Management server failed to send phase 1 abort to client sslmgr
pppoed: Management server failed to send phase 1 abort to client pppoed

this means i have DHCPD process issues but my DHCP on the firewall is desabled i did not used as dhcp server of get the ip address from an DHCP server all my ip address is static

You can either restart the dhcp process and see if that fixes the issue or look at dhcpd log to see why its failing: tail lines 100 mp-log dhcp.log

keep in mind restarting dhcp process requires root access so best bet is to call into PAN Support or your reseller.     

Also, before restarting, we'd like to understand why so debugging that process would be ideal before a restart is executed.    

Many thanksfor all your help, the issues is fixed, the problem is i try to doing the commit on the passiv equipment ( we have an Active/passiv instalation)

i reboot the equipment and after i resyncrozing with the activ and is fine now.

thanks

View solution in original post

Dear Nato,

Is there a way to separately restart the dhcp service (dhcpd)? What is the command for this? I could not find anything in the CLI documentation...

My guess is you need to restart the whole management-server. (debug software restart management-server)

Kind regards

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