Configd Crashing every 50-60 Minutes; Panorama M-500, PAN-OS 8.1.15

Reply
Highlighted
L0 Member

Configd Crashing every 50-60 Minutes; Panorama M-500, PAN-OS 8.1.15

Morning All-

I wanted to go ahead and try dropping a post here in hopes that someone else has experienced either an identical or very similar issue.  There is a lot info that could be provided but I'll start with the basics:

 

-Configured in HA pair with another M-500.

-Both Panorama appliances also configured as log collectors.

-Both appliances are receiving logs at about the same rate.

-Secondary is functioning perfectly fine and has been since it's turn up (current active).

-Appliances are running 8.1.15 code.

 

Essentially what we see is about every 54 minutes the following critical message is displayed "configd - virtual memory limit exceeded, restarting".  Receiving this message also coincides with this appliance also becoming literally unusable from a GUI perspective.  The CLI also resets but comes back after about 2-3 minutes.  Just want to see if there is some bug that I am unaware of out there.

 

Screen Shot 2020-08-04 at 11.21.49 AM.png

 

Thanks!

A_W

 

Highlighted
Community Team Member

Hi @adcwallace ,

 

Release notes show similar behavior over a variety of PAN-OS versions (haven't found a match on 8.1.15 though).  PAN-142031 even is an addressed issue in your PAN-OS version:

https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-release-notes/pan-os-8-1-addressed-issues/pan-os...

 

From what you're telling it sounds like you might be running into a memory leak.  For bug confirmation I'd recommend generating the techsupport file + eventual corefiles created by the crashes and have them analyzed by TAC.

 

Cheers !

-Kiwi.

 
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!