description contains 'Failed to connect to address: x.x.x.x port: 3978, conn id: triallr-x.x.x.x-x.x.x.x' )

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description contains 'Failed to connect to address: x.x.x.x port: 3978, conn id: triallr-x.x.x.x-x.x.x.x' )

L3 Networker

qmso475_0-1705371110137.png

 

ipsec vpn, global protect is not set.
 
 

34.122.191.141 > google address

200.200.200.200 > loopback address

 

I found a Cortex logging service error, but I don't know how to solve it in detail.
 
 
I want to turn off the corresponding log.
1 REPLY 1

L5 Sessionator

Your link said ...

===

Resolution
Contact Palo Alto Networks Technical Support as the resolution will require root access.

===

 

This means you need to open a ticket, and then TAC engineer will login to your device via zoom live session.

He/She will do "debug tac-login challenge" and additional commands on your device.

 

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