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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Firewall unstable

Hi Everyone! I have this weird scenario always happening. One time my firewall suddenly cannot access go outbound the net using data interfaces and then I checked my config 5x but all are good. So I rebooted the firewall just to see if it was a bug. And it worked! So I left it running for a couple of days and then the same scenario happened a...

10.1.3 - PAN-OS Certificate Expiration on Dec 31 2023

Hello All, I checked my client's firewall, they are using 10.1.3 version. Scenario 1 : Data distribution, based on the Device -> Monitor -> Date Redistribution -> Agents page it is blank and not configured. Scenario 2 : The firewall is placed at the DMZ between the Control network and the Enterprise network, i checked Objects -> UR...

KJTeoh by • L0 Member
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Why am I seeing not seeing the dropped packets in my traffic feed?

The way my firewall is configured, the wireless traffic gets routed to the internal traffic through it. After connecting my laptop to the wireless on our network, I am unable to reach a software that was recently implemented for some reason. I was tracing down what could've been the issue for hours. I logged into the firewall and went straight t...

Traffic not in logs but in Packet Capture

I'm having issues with my garage door opener thru my PA 220 FW, v9.1.6, with the latest dynamic updates.It uses DNS and TCP 8883 to communicate to the MyQ servers. In Monitor>Logs>Traffic, I can see DNS traffic from the opener to 8.8.8.8 with return bytes, but no other traffic. In Session Browser, I see the 8883 traffic but hitting the Int...

Resolved! logging on intra and interzone

Hello,I just turned on logging on my intra and inter zone security rules and noticed that in the security logs a few external ip addresses from zone untrust to zone untrust, with the source of a public ip being allowed, session end reason time out.How can something be allowed from zone untrust to untrust, that doesnt make sense to me?the same pu...

roma by • L2 Linker
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  • 4 replies
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Some webs not working

Hi, We have a PA-3050 with PanOS 8.0.5. We cant access to these webs https://www.metromadrid.es and https://www.ing.esWe receive a timeout and we see a RST from Palo Alto to web server.We had this problem in 8.0.4 and we upgraded to 8.0.5 but the problem persists. This issue breaks my mind, can someone give me any idea???

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Palo Alto loading problem

Hello All, my EC2 instance which is a paloalto firewall not loading completely. first it shows normal loading but than shows successive "process _cq did something". and does not go forward. is there anyone can help me ?

What is the RUnion region code??

My assumption is something to do with Russia, but I just can't seem to find any documentation on supporting that. Or it's something very obvious that I'm missing. 😀 Thanks

FIBJames by • L0 Member
  • 1995 Views
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Not able to update Expedition

Hello, I'm not able to get Expedition tool to be updated, when i use the command sudo apt-get update i'm getting the following error "E: Failed to fetch https://www.rabbitmq.com/debian/dists/testing/main/binary-amd64/Packages 404 not found [IP: 104.20.10.224 443]E: Some index files failed to download. They have been ignored, or old ones us...

AAlabed by • L0 Member
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PA-220 Root certificate

Hi, please help me with the root certificate I have two PA-220 firewalls which I upgraded from 9.0.5 to 9.0.17-h4 and from 10.1.3 to 10.1.3-h2 Is that all or do I have to do something else? Application Version 8792-8469 (12/19/23) Threat Version 8792-8469 (12/19/23) WildFire Version 833188-837004 (12/27/23) URL Filtering Version...

NET123 by • L1 Bithead
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authentification Global Protect with Office 365 SAML

Hi, I'm trying to use Office 365 Login to connect to my globalprotect VPN. on the configuration of my portal and gateway, I use the Microsoft User/group to assign a different configuration on "glovalprotect portal configuration, agent, USers/user Group". unable to connect. it works if I declare the users/user Group option has ALL. thank for...

No Customer ID or sales order?

I want to register my PA-850 but in the registration it asks me for No Customer ID or sales order which I do not have, how do I register my device without this information? please help.

Resolved! Support Portal Account

How long does it take to get approved after submitting request for access and what is the approval process ? Palo Alto does not provide an option to obtain support unless a case is created on Portal and no option by phone. Even with a paid support contract. Stuck until approved ?

gwallMLS by • L0 Member
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