DNS Security - High Risk Sites
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DNS Security - High Risk Sites

L3 Networker

thumbnails.trvl-media.com used by www.hotels.com to host its images is classified as a high risk site

If this is a false positive, how do I get Palo Alto DNS Service to take a second look or find out why it's classified as high risk?

 

How are other people using the high risk category?  Are they using url blocking, sink-holing, or custom file blocking policies because of false positives?

1 ACCEPTED SOLUTION

Accepted Solutions

Community Team Member

Hi @fhewiufhwefhwe ,

 

If you believe that a certain category is identified incorrectly then you can make a request to change it:

 

https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-admin/url-filtering/url-category-change.html

 

You can add exceptions to workaround false-positives.

 

Cheers,

-Kiwi.

View solution in original post

2 REPLIES 2

Community Team Member

Hi @fhewiufhwefhwe ,

 

If you believe that a certain category is identified incorrectly then you can make a request to change it:

 

https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-admin/url-filtering/url-category-change.html

 

You can add exceptions to workaround false-positives.

 

Cheers,

-Kiwi.

View solution in original post

Forced to use the exception route.  No option to get a human to look at the url, only the possibility to change it from travel to CDN.

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