HIP object is correctly setup.
Using ver: 8.1.10
Solved! Go to Solution.
Hi @FarzanaMustafa ,
That is indeed very strange.
Maybe the GP agent didn't detect the host information properly or the GP agent didn't pass on the report to the gateway...
Here is explained how HIP mechanism works in GlobalProtect:
Anytime you see the HIP Match issues I would recommend following this document and gather the information explained in the article. It will help with the investigation of the issue and will get the information necessary to engage support.
Hope it helps,
TAC Team has advised it is a bug in GP client version 5.0.7-2. It is being tracked as GPC-10176 and currently PA is planning to release the fix in the upcoming GlobalProtect client version 5.0.9. Alternatively we can use GlobalProtect client version 5.1.0 or later.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!