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03-23-2020 04:07 PM
thumbnails.trvl-media.com used by www.hotels.com to host its images is classified as a high risk site
If this is a false positive, how do I get Palo Alto DNS Service to take a second look or find out why it's classified as high risk?
How are other people using the high risk category? Are they using url blocking, sink-holing, or custom file blocking policies because of false positives?
03-24-2020 03:10 AM
Hi @fhewiufhwefhwe ,
If you believe that a certain category is identified incorrectly then you can make a request to change it:
https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-admin/url-filtering/url-category-change.html
You can add exceptions to workaround false-positives.
Cheers,
-Kiwi.
03-24-2020 03:10 AM
Hi @fhewiufhwefhwe ,
If you believe that a certain category is identified incorrectly then you can make a request to change it:
https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-admin/url-filtering/url-category-change.html
You can add exceptions to workaround false-positives.
Cheers,
-Kiwi.
03-24-2020 05:53 AM
Forced to use the exception route. No option to get a human to look at the url, only the possibility to change it from travel to CDN.
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