07-27-2022 01:39 AM
I have PA VM100 with PAN OS 10.2.2. Enabling Telemetry and setting up the Telemetry Region as Americas. The status for Device, Product and Threat is always "Failed" with message "Send file to CDL Receiver Failed"
Any advise, suggestion or how to troubleshoot this much appreciated
01-05-2023 08:12 AM
I am running 10 PA-220's, 2 of which will not connect to AIOps. When I go to the telemetry status, I get reason: "Send File to CDL Receiver Failed". I have reimported the device certificate on both and rebooted them multiple times with no luck.
03-01-2023 09:32 AM
Hi @RogerEpperly ,
I was able to fix this error by going to Device > Licenses > Retrieve license keys from license server. A few minutes after the CDL license was retrieved, the status of the 3 boxes under Telemetry changed to Success.
06-01-2023 01:10 AM
for your issue, are you subscribe/purchase the CDL license , or using the free CDL?
06-01-2023 01:32 AM
if using service route
add these destinations to the service route
1. Onboard Devices to AIOps for NGFW
2. Activate AIOps for NGFW (Free)
06-01-2023 06:50 AM
Hi @Fariq_Zaidi ,
Mine was the paid CDL.
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