Enable Device Telemetry with error message : Send File to CDL Receiver Failed

[Fariq_Zaidi]

Hello,

I have PA VM100 with PAN OS 10.2.2. Enabling Telemetry  and setting up the Telemetry Region as Americas. The status for Device, Product and Threat is always "Failed" with message "Send file to CDL Receiver Failed"

Any advise, suggestion or how to troubleshoot this much appreciated

Thanks

[RogerEpperly]

I am running 10 PA-220's, 2 of which will not connect to AIOps. When I go to the telemetry status, I get reason: "Send File to CDL Receiver Failed". I have reimported the device certificate on both and rebooted them multiple times with no luck.

[TomYoung]

Hi @RogerEpperly ,

I was able to fix this error by going to Device > Licenses > Retrieve license keys from license server.  A few minutes after the CDL license was retrieved, the status of the 3 boxes under Telemetry changed to Success.

Thanks,

Tom

[Fariq_Zaidi]

Hi Tom,

for your issue, are you subscribe/purchase the CDL license , or using the free CDL?

thank you 

[Fariq_Zaidi]

if using service route 

add these destinations to the service route

1. api.paloaltonetworks.com

2. apitrusted.paloaltonetworks.com

3. lic.lc.prod.us.cs.paloaltonetworks.com

4. br-prd1.us.cdl.paloaltonetworks.com

5. 34.90.244.133

6. 35.184.125.116

7. storage.googleapis.com

1. Onboard Devices to AIOps for NGFW

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/onboard-devices

2. Activate AIOps for NGFW (Free)

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

[TomYoung]

Hi @Fariq_Zaidi ,

Mine was the paid CDL.

Thanks,

Tom