09-06-2021 01:03 AM
i just upgraded to 9.1.11 from 9.1.10 and i get a pop up message saying "Error on generating system logs" but the logs shows up fine and updated
is this a bug ?
there isn't an error in the system monitor and i checked the known issues but it wasn't in them
09-06-2021 01:42 AM
Hi @LAS
a few days ago, I have upgraded Panorama from 9.1.10 to 9.1.11 as well and I am hitting the same issue. This seems only cosmetic. Other than this error message, all logs are loading properly. Likely it is a bug in 9.1.11.
Kind Regards
Pavel
09-06-2021 06:10 PM
Hi @LAS I have opened a ticket to PAN TAC. So far, there is no conclusion. I will update you on this topic later.
Kind Regards
Pavel
09-07-2021 12:24 AM
Hello,
Is there any update on this issue? I have the same error after upgrading panos from 9.1.10 to 9.1.11. Just when I am reaching the monitor tab.
Thanks in advance. Hope I get a prompt feedback from experts on this issue.
Best regards,
Nazmul
09-10-2021 09:07 PM
Guys, do we have any further update on this. Can confirm if this is Cosmetic bug or there is any effect still.
I did upgrade few PAs and get same pop-ups.
Regards,
Manohar
09-11-2021 02:00 AM
Sorry guys for not giving any update on this. Unfortunately, there is not much to share. 3 days ago, I got an update from TAC that they are observing this issue from multiple customers without seeing any impact on device functionality, however the root cause is still under internal investigation and they come back to me again next week.
Kind Regards
Pavel
09-13-2021 08:21 AM
Hello Support,
We are facing this issue as well, when we select the Monitor tab, we get that message.
Do you already have an update? We would appreciate it.
Best regards!
09-13-2021 03:02 PM
Hello Everyone,
today, I got an update from PAN TAC:
====================================================================================
I have made some research and can confirm similar cases with the same version PAN-OS version 9.1.11,
You do not need to worry, as you suspected, it is a cosmetic issue and it has no effect on the Production device.
More over, it doesn't happen in PAN-OS 10.
====================================================================================
Other than this, I did not get any further information so we will have to wait to see this is going to be fixed in future releases in 9.1.X.
Kind Regards
Pavel
09-14-2021 07:18 AM
We just got a support call with this issue. I suggested the Customer to restart the management server, he didn't want to do it. Has someone tried this? Just curious if it helps at all.
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