error while generating PDF from ACC tab in PA3230

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error while generating PDF from ACC tab in PA3230

L1 Bithead

prior to few days ahead we were able to download PDF report from ACC tab in Palo Alto but as of now while downloading the report, i can't download the PDF, it gets stuck.

5 REPLIES 5

L4 Transporter

Thank you for the post @rajumaharjan

 

Do you mean this PDF Export option?

PavelK_0-1633064522651.png

Does the progress bar finishes while generating report?

 

Kind Regards

Pavel

 

 

Pavel Kucera

L1 Bithead

I will check and confirm, By the way what could be possible causes of the issue.

L4 Transporter

Thank you for reply @rajumaharjan 

 

Could you try to restart management process: debug software restart process management-server then run the PDF export again?

 

Note: By restarting management process it will through you off from CLI and GUI, but you can re-login again after a minute.

 

Kind Regards

Pavel

 

 

Pavel Kucera

After  running debug software restart management-server/ software restart device-manager, The report generation is ok. A query though, is report generation task resource consuming in PA.

Cyber Elite
Cyber Elite

@rajumaharjan,

Report generation is one of the most taxing things you can do from a management aspect. Just keep in mind that on a PA-3200 series taxing the management server doesn't have any effect on your ability to pass traffic, so outside of management tasks it doesn't actually matter.

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