False positive (Generic.ml) detected for our application. Can you help me white list?

[richard-m]

Hi Support,

We are getting a false positive on our application from the Cortex XDR. 

Can you help me with how I can get the app white listed?

Application type is Win32 exe

VirusTotal: https://www.virustotal.com/gui/file/1f7b6a4d788f577e1f75a25a56c9eecd8cd6d8086163c7a3341bad06d55dc0f8...

Our site: https://kinship.io/

Please let me know what information you need?

Best regards

Richard

[BPry · Accepted solution]

@richard-m,

You would be better served posting this in the VirusTotal discussion forum since that's actually monitored for these types of issues. 

https://live.paloaltonetworks.com/t5/virustotal/bd-p/VirusTotal_Discussions

[richard-m]

Hi Thanks @BPry 

Will do that.

regards

Richard