General - PA 5220

[pkowalewski]

Hi

I have in logs this message

Type - SYSTEM

Subsystem - General

opaque: Number of hints on disk has exceeded 5000 due to log forward failures.

Someone may have had this error ?

Mr.P

[BPry]

@pkowalewski,

It sounds like you may have a log-forwarding policy that is improperly configured or is pointing to something that is no longer accessable. I would start by verifying that all of the information in your log-forwarding policies is actually current. 

[pkowalewski]

Hmm

I haven't any policy to log forwarding.

My set is "all log" forward.

I made a ticket in my local support of Palo Alto.

In this moment a don't have answer.

Regards

[panos]

Hi,

getting same error log.panos 8.0.7

Does someone have any information ?

Regards

[pkowalewski]

Hi

I have a answer from support PA.

Sounds like :

"Is over 5,000 logs were recorded on the device disk, because there was a problem with transferring them to Panorama as a result of performance problems - the logs per second parameter was exceeded"

but

This is like a bufor.

Since then I have no problems with  loging to Panoram and this erorr does not appear to me.

Regards

[dwmaas]

how was this fixed?

[pkowalewski]

I made command

> debug software restart process log-receiver

end ... SYSTEM ALERT  was gone.

[jjason]

Had the same issue on the passive member of an Active/Passive HA-pair of PA-7050s running PANOS 8.0.10. Every 60 minutes, another copy of the message was logged.

The "debug software restart process log-receiver" command addressed the issue.

[supervik-lol3]

We had the same issue on our PA-5220 and we found this thread and ran the debug command "debug software restart process log-receiver" and it fixed the issue. Now all of our traffic logs forwards to Panorama and prior to doing this only System Logs were being forwarded.

Also to keep note is that after running the command the Alert kept coming and after check the raw logs locally it was way over teh threshold of 5000 but slowly coming down. Once it will go lower it will stop the alerts.

[MP18]

i ran the command but still got email alert

External Forwarding stats:
Type Enqueue Count Send Count Drop Count Queue Depth Send Rate(last 1min)
syslog 14217727 14217727 0 0 138812
snmp 0 0 0 0 0
email 1 1 0 0 0
raw 0 9074366 0 0 88644
http 0 0 0 0 0
autotag 0 0 0 0 0