Global protect 6.2 not working with wifi 6 router

[Bunty36]

Hello everyone,

I am facing issue with GP that if I connect with mobile Hotspot but when I connect my router which is wifi 6 router I am able to connect but my Taskbar hangs and my internet is blocked nothing is working.

I have disabled ipv6 protocol as well. Seeking for quick help.

[Brandon_Wertz]

---

@Bunty36 wrote:

Hello everyone,

I am facing issue with GP that if I connect with mobile Hotspot but when I connect my router which is wifi 6 router I am able to connect but my Taskbar hangs and my internet is blocked nothing is working.

I have disabled ipv6 protocol as well. Seeking for quick help.

---

When you disabled IPv6 were you able to connect?  Odd question(s) but what's the hardware device you're using (make & model)?  if you uninstall the GP client can you connect to your wireless network?

Asking these questions because I recently found that my Lenovo T14 Gen4 laptop with this WNIC Intel(R) Wi-Fi 6E AX211 160MHz there's actually a known issue with the driver for this Intel WNIC being unable to connect to a 5Ghz SSID.

[Bunty36]

Hi I have Lenovo laptop which support 5ghz router. I disabled wifi 6 but it not work.

Do you find any workaround for same?

[Brandon_Wertz]

---

@Bunty36 wrote:

Hi I have Lenovo laptop which support 5ghz router. I disabled wifi 6 but it not work.

Do you find any workaround for same?

---

Yeah...I'm saying there's a known issue with some Intel wNICs that Lenovo laptops use.  Try connecting to the SSID over the 2.4Ghz spectrum.  Do NOT use the 5Ghz SSID/spectrum.  It's possible this isn't a GP client version problem but in-fact a known issue with Intel wNICs connecting to 5Ghz.