Global protect 6.2 not working with wifi 6 router

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Global protect 6.2 not working with wifi 6 router

L0 Member

Hello everyone,

 

I am facing issue with GP that if I connect with mobile Hotspot but when I connect my router which is wifi 6 router I am able to connect but my Taskbar hangs and my internet is blocked nothing is working.

 

I have disabled ipv6 protocol as well. Seeking for quick help.

3 REPLIES 3

L6 Presenter

@Bunty36 wrote:

Hello everyone,

 

I am facing issue with GP that if I connect with mobile Hotspot but when I connect my router which is wifi 6 router I am able to connect but my Taskbar hangs and my internet is blocked nothing is working.

 

I have disabled ipv6 protocol as well. Seeking for quick help.


When you disabled IPv6 were you able to connect?  Odd question(s) but what's the hardware device you're using (make & model)?  if you uninstall the GP client can you connect to your wireless network?

Asking these questions because I recently found that my Lenovo T14 Gen4 laptop with this WNIC Intel(R) Wi-Fi 6E AX211 160MHz there's actually a known issue with the driver for this Intel WNIC being unable to connect to a 5Ghz SSID.

Hi I have Lenovo laptop which support 5ghz router. I disabled wifi 6 but it not work.

 

Do you find any workaround for same?


@Bunty36 wrote:

Hi I have Lenovo laptop which support 5ghz router. I disabled wifi 6 but it not work.

 

Do you find any workaround for same?


Yeah...I'm saying there's a known issue with some Intel wNICs that Lenovo laptops use.  Try connecting to the SSID over the 2.4Ghz spectrum.  Do NOT use the 5Ghz SSID/spectrum.  It's possible this isn't a GP client version problem but in-fact a known issue with Intel wNICs connecting to 5Ghz.

 

 

Brandon_Wertz_0-1726154885789.pngBrandon_Wertz_1-1726154915713.png

 

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