Global Protect Gateway External: Could not connect to gateway. Please contact your IT administrator.

[bernardo.hernandez]

Hello everyone. 

I wonder if anyone else has had this issue. 

I'm using Global Protect version 4.1.4 on Windows 10. Everytime I try to connect I get the error "Gateway External: Could not connect to gateway. Please contact your IT administrator"

I'm baffled since I can connect to the portal no problem via web browser, tracert or ping. If I connect via mobile iOS or Android it works just fine.

Does anyone else experience the same problem.? Everything was fine since a couple of weeks ago. Did PAN update something or maybe Windows Update?

Any help is appreciated. 

Thanks!

[Raido_Rattameister]

GlobalProtect will connect to portal, get list of gateways and then connects to gateway.

Check your portal config what is external gateway setting.

If it uses correct URL.

Maybe cert was updated on portal config but not on gateway.

[bernardo.hernandez]

Thanks for your reply @Raido_Rattameister. Everthing seems OK with the portal. Macs work just fine as well as iOS and Android devices. I get no issues with my PC running Windows 10 but some of my peers can't connect with the same version of Windows. It's a strange one. 

So far the only workaround we have is downgrading to version 3.1.1

[supermax]

Hi Same issue i am facing , there no proper solution so far .

i have asked palo alto they started the same story of Log collection and packet capture .....very discomfort with this product.

and i surprised one of the support team saying use downgraded version of GP client. Poor Product.

[supermax]

Before get in to this product , please rethink twice . They dont have enough support engineer to support or attend our cases.